FAQs

Frequently Asked Questions (FAQ)

Shopping and Orders

Q1: How do I place an order?
A: Simply browse our catalog, select the items you wish to purchase and proceed to checkout.

Q2: What payment methods are accepted?
A: We accept major credit cards, PayPal, and other online payment methods. 

Q3: Can I track my order?
A: Yes, once your order is shipped, you will receive a link that includes your tracking number via email.

Q4: How do I cancel or modify my order?
A: If you need to cancel or modify your order, please contact our customer service team within 24 hours since the order was placed. Changes can only be made before the order is processed and shipped.

Q5: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or refund.

Returns and Refunds

Q6: What is your return policy?
You have 7 days from the date of arrival to submit photos of any damaged or broken items. After this 7-day period, we regret that we cannot provide a refund or exchange.

Q7: How do I return an item?
A: To return an item, contact our customer service team for a return authorization and instructions. Once the return is approved, send the item back to us.

Q8: When will I receive my refund?
A: Refunds are processed within 3-10 business days after we receive the returned item. The refund will be issued to the original payment method.

Q9: Can I exchange an item?
A: Yes, exchanges are possible. Please contact our customer service team to arrange an exchange.

Technical Support

Q10: How do I contact technical support?
A: You can contact our technical support team through email at the footer of the page.

Q11: What should I do if I experience technical issues with the website?
A: If you encounter technical issues, try clearing your browser cache and cookies, or using a different browser. If the problem persists, contact our support team for assistance.

Security and Privacy

Q12: How do you ensure the security of my personal information?
A: We use industry-standard security measures to protect your personal information, including encryption and secure servers. Please see our "Privacy Policy" for more details.